lkb8 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is published by lkb8 ("lkb8", "we", "us", "the Platform") and governs the collection, use, storage, and disclosure of personal data obtained through your use of the lkb8 online gaming platform at lkb8.win, including all associated services, features, and communications.

lkb8 operates as a licensed online gaming platform under international gaming authority oversight. This licensing framework imposes specific obligations on us with respect to the collection and processing of player data — particularly in relation to identity verification (KYC), anti-money laundering (AML) compliance, and responsible gaming monitoring. This Policy explains how those obligations intersect with your privacy rights.

By registering an account with lkb8 or by using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the Platform.

2. Data Controller

lkb8 is the data controller in respect of the personal data collected through the Platform. For purposes of this Policy, the data controller is the legal entity operating the lkb8 platform under its international gaming authority licence.

Any queries or requests relating to this Policy, or to the personal data lkb8 holds about you, should be directed to our data compliance contact via the support team at [email protected] or through the live chat facility within your lkb8 account dashboard.

3. Personal Data We Collect

lkb8 collects the following categories of personal data:

3.1 Registration and Identity Data

• Full legal name;
• Date of birth;
• Residential address (including city and postcode — relevant for Malaysian players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and other locations);
• Email address;
• Mobile phone number;
• Government-issued identification documents (MyKad, passport) submitted during KYC verification.

3.2 Financial and Transaction Data

• Deposit and withdrawal transaction records;
• Payment method identifiers (e.g., Touch n Go eWallet reference, FPX bank account details — partial, as required for transaction verification);
• Account wallet balance history;
• Bonus and promotional activity records.

3.3 Usage and Gameplay Data

• Betting and wagering history across all lkb8 game types (live casino, sportsbook, slots, esports);
• Session duration and login frequency;
• Game preferences and interaction patterns;
• Responsible gaming tool usage (deposit limits set, self-exclusion requests).

3.4 Technical and Device Data

• IP address;
• Browser type and version;
• Operating system;
• Device identifiers;
• Geolocation data (at jurisdiction level, used for access control purposes);
• Cookie and tracking data (see Section 9).

3.5 Communications Data

• Records of support chat interactions;
• Email correspondence with the lkb8 team;
• Feedback and complaint records.

4. How We Collect Your Data

lkb8 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or interact with the Platform;
• Automatically — through cookies, server logs, and tracking technologies as you navigate and use the Platform;
• From third-party service providers — including KYC and identity verification providers, payment processors (such as Touch n Go eWallet, Boost, GrabPay, and FPX banking partners), and fraud detection services;
• From regulatory sources — where required for AML compliance or fraud investigation, data may be obtained from or cross-referenced with regulatory authority databases.

5. Purposes and Legal Basis for Processing

lkb8 processes your personal data for the following purposes and on the following legal bases:

• Contract performance — to create and manage your lkb8 account, process deposits and withdrawals, and provide access to the gaming services you have registered to use;
• Legal obligation — to fulfil KYC identity verification requirements, AML reporting obligations, responsible gaming monitoring mandates, and other regulatory requirements under lkb8's international gaming authority licence;
• Legitimate interests — to detect and prevent fraud, abuse, and prohibited activities; to analyse Platform usage patterns and improve lkb8 services; to maintain the security and integrity of the Platform;
• Consent — to send you optional marketing communications about lkb8 promotions and new features, where you have provided explicit consent. You may withdraw consent for marketing communications at any time.

6. Disclosure of Personal Data to Third Parties

lkb8 does not sell your personal data to third parties. However, lkb8 may share your personal data with the following categories of recipients:

• Payment service providers — including Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, 7-Eleven Cliqq, and USDT TRC20 processing partners, to facilitate deposit and withdrawal transactions;
• KYC and identity verification providers — to validate the identity documents submitted during account verification;
• Game software providers — to operate the casino, sportsbook, and gaming services available on lkb8 (limited to session data necessary for game delivery and fairness auditing);
• Regulatory and law enforcement authorities — where lkb8 is legally required to disclose data, including under AML legislation, gaming authority direction, or court order;
• Fraud prevention and security services — to detect and prevent fraudulent account activity;
• Professional advisers — including legal, audit, and compliance advisers, subject to confidentiality obligations.

All third-party service providers engaged by lkb8 are required to process personal data only for the specified purpose and in accordance with appropriate data protection safeguards.

7. International Data Transfers

lkb8 may transfer your personal data to service providers or infrastructure located outside of Malaysia. Where such transfers occur, lkb8 ensures that appropriate safeguards are in place — including contractual protections equivalent to applicable data protection standards — to protect your personal data during and following the transfer.

By using the lkb8 Platform, you consent to the transfer of your personal data outside of Malaysia to the extent necessary to operate the Platform and provide the services described in this Policy.

8. Data Retention

lkb8 retains personal data for as long as necessary to fulfil the purposes outlined in this Policy, including for the duration of your account relationship with lkb8, and for a minimum period following account closure as required by:

• Anti-money laundering (AML) regulatory obligations, which typically require retention of transaction and identity records for a minimum of five (5) years from the date of the transaction or account closure;
• Gaming authority licensing requirements;
• Resolution of disputes, complaints, or legal proceedings.

Where personal data is no longer required for any lawful purpose, lkb8 will securely delete or anonymise it in accordance with our data retention schedule.

9. Cookies and Tracking Technologies

lkb8 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your browser or device. lkb8 uses the following types:

• Strictly necessary cookies — required for the Platform to function, including maintaining your login session and security state;
• Functional cookies — to remember your preferences, language settings, and display options;
• Analytics cookies — to understand how players navigate and use the Platform, allowing lkb8 to improve functionality and player experience;
• Security cookies — to detect and prevent fraudulent access and unusual session activity.

You may configure your browser to block or delete cookies. Note that disabling strictly necessary cookies will impair your ability to log in to and use the lkb8 Platform. lkb8 does not use third-party advertising cookies or cross-site tracking cookies for advertising networks.

10. Security Measures

lkb8 implements a layered security architecture to protect your personal data, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the lkb8 Platform;
• Encryption of sensitive data fields (including passwords and financial identifiers) at rest;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular internal and third-party security audits;
• Intrusion detection and monitoring systems;
• Two-factor authentication options available to all registered lkb8 players.

While lkb8 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your lkb8 login credentials.

11. Your Data Rights

You have the following rights in respect of the personal data lkb8 holds about you:

• Right of access — you may request a copy of the personal data lkb8 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data, subject to lkb8's retention obligations under AML and gaming authority regulations;
• Right to restrict processing — you may request that lkb8 limit the processing of your data in certain circumstances;
• Right to data portability — you may request a machine-readable copy of personal data you have provided to lkb8;
• Right to object — you may object to processing of your personal data based on legitimate interests;
• Right to withdraw consent — where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time.

To exercise any of the above rights, contact the lkb8 support team via live chat within your account dashboard or by email. lkb8 will respond to requests within a reasonable timeframe, typically within thirty (30) days.

12. Children and Age Verification

The lkb8 Platform is strictly for individuals aged 21 years and above. lkb8 does not knowingly collect personal data from individuals below this age threshold. Where lkb8 identifies or reasonably suspects that a registered account is held by an individual under 21, the account will be immediately suspended and any balance held pending investigation and appropriate regulatory reporting.

lkb8 requires age verification as part of the KYC process for all accounts. Age verification data submitted by players is processed solely for compliance purposes and is not used for any other processing activity without explicit consent.

13. Responsible Gaming and Data

lkb8 processes gameplay and session data as part of its responsible gaming programme. This includes monitoring betting patterns, session frequency, and deposit and loss behaviour to identify players who may be displaying indicators of problem gambling.

Where such indicators are identified, lkb8 may reach out to the player with responsible gaming information, apply platform protections, or take other action as required under our licensing obligations. This processing is carried out on the basis of our legal obligation as a licensed operator and our legitimate interest in player wellbeing.

Responsible gaming tool usage data (including self-exclusion requests, deposit limits set, and session timer activations) is retained for the duration of the account relationship and for the minimum post-closure period required by our gaming authority licence. For more information, visit the lkb8 Responsible Gaming page.

14. Changes to This Privacy Policy

lkb8 reserves the right to amend this Privacy Policy at any time. The updated Policy will be published on the lkb8 Platform with a revised effective date. Material changes will be notified to registered players via email or in-Platform notification where reasonably practicable.

Your continued use of the lkb8 Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should discontinue use of the Platform and may request account closure in accordance with the Terms & Conditions.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data lkb8 holds about you, please contact our support team:

[email protected]

Live chat support is available 24/7 directly from your lkb8 account dashboard. Written data rights requests submitted by email will be acknowledged within 5 business days and resolved within 30 days.